Terms of Service

Clients must provide their legitimate name, surname, and residential physical address when registering a new account.

P.O. Boxes, commercial mailboxes, non-residential addresses, or mail forwarding/re-shipping addresses are strictly not accepted for account registration.

We do not require a phone number for registration, allowing our clients to protect their mobile privacy.

Registration and order placement must take place directly from the client’s residential ISP connection. Do not use commercial VPNs, proxies, Tor, or hosting networks to register or place orders.

Account profile registration details (such as full name and country) must match the physical information provided by your chosen payment method.

All modifications to an existing account's core profile details (such as name or country) require a verification ticket opened with our billing department.

Clients are strictly prohibited from opening multiple personal accounts under any circumstance. Duplicate accounts will be merged or suspended.

Clients may not give external third parties direct access to their account portal. You are responsible for all credentials and transactions.

Clients may not change the name on their account to another individual. Accounts are non-transferable between individuals without commercial validation.

Invoices for recurring hosting and server services will be issued automatically 5 days in advance of the active service's due date.

Unpaid services will be automatically suspended one (1) day past the due date. Access to containers, virtual environments, and configuration will be locked.

Unpaid services will be permanently terminated three (3) days past the due date. All configuration, container structures, active data, and backups will be destroyed. This process is fully automated and irreversible.

Account credit balances do not expire, and cannot be transferred under any circumstances from one client account to another.

Existing account credit will automatically be applied towards newly generated invoices until the credit balance is fully exhausted.

Account credit may not be withdrawn, refunded, or cashed out in the form of a real-currency refund, transfer, or charge.

All PayPal payments must originate from a fully verified PayPal account matching registration details.

PayPal transactions for shared webhosting and reseller hosting plans are eligible for refund request within 30 days of the initial order payment.

PayPal transactions for virtual private server (VPS) plans are eligible for refund request within 7 days of the initial order payment.

PayPal payments are subject to electronic security verification and fraud screening to verify legitimate ownership.

Card transactions for shared webhosting and reseller hosting plans are eligible for refund request within 30 days of the initial order payment.

Card transactions for virtual private server (VPS) plans are eligible for refund request within 7 days of the initial order payment.

Transactions processed through blockchain cryptocurrency gateways (such as Bitcoin, Monero, or USDT) are strictly non-refundable under any circumstances due to transaction network structures.

Refunds are processed solely upon explicit written request submitted via the client support portal and are not automatically issued upon service cancellation. The refund request ticket must be submitted within the active eligible refund period.

We reserve the absolute right to refuse any refund request in cases including, but not limited to: active abuse reports regarding the purchased service, IP blacklisting, Acceptable Use Policy violations, or systematic abuse of the refund window.

Filing a dispute or chargeback with any payment provider will result in the immediate automatic suspension of all active services associated with the client account. The account will be blocked from placing further orders. HostBrr reserves the right to immediately terminate the services and permanently destroy the associated data without compensation in the event of an active chargeback or payment dispute.

Orders are automatically provisioned and should go online within minutes. Orders placed from VPN or proxy connections are marked as fraudulent and placed on temporary hold. They will be processed during standard Business Hours only if the contact and billing information is verified.

If order information or payment structures do not comply with our Terms of Service, the order is placed on Hold, and a support ticket is opened detailing the requirements to clear the verification hold.

Service modification (upgrades/downgrades) cannot be performed on or past a service’s due date. All outstanding invoices must be fully settled before service modification requests can be processed.

Service modifications that raise the commercial value of the plan (upgrades) will generate an invoice for the prorated difference from the modification date to the end of the billing cycle. Upgrades are provisioned once the invoice is settled.

Immediate type cancellation requests are processed automatically, bringing the server or hosting workspace offline immediately.

End of Cycle type cancellation requests are processed automatically, maintaining service availability until the next recurring due date, at which point the cancellation is executed.

Once cancellation has run on a service, all associated data, configurations, databases, files, and backups are permanently destroyed, and associated IP addresses are released. This action is fully automated and cannot be reversed.

Clients purchasing our shared webhosting or reseller hosting services are eligible for a full money-back refund within 30 days of the initial service order.

Clients purchasing our Virtual Private Server (VPS) services are eligible for a full money-back refund within 7 days of the initial service order.

Clients are strictly eligible to utilize our money-back guarantee policy only once (1) per customer profile.

When suspended, a service is brought completely offline, and access to panel power buttons or terminals is restricted. No service data, configuration, or workspace elements will be made accessible until the situation triggering the suspension has been resolved and cleared by the administration.

Upon formal termination, all associated directories, container files, disk spaces, configurations, and database backups are permanently and immediately destroyed. Associated IP addresses are immediately released back into our active availability pool. This action cannot be reversed or recovered.